St Ives Town Council is pressing for bus service improvements in the town and the re-instatement of a popular cut-price ticket – and it has said the company's response is inadequate.
The council's main dispute with the Cambridge-based company is the loss of the 10-trip ticket which allowed people to take single journeys at a favourable rate.
It is also complaining about the seven-day ticket which is unusable on Sundays in St Ives, as no Stagecoach service is available in the town.
The town council says that the Stagecoach response to the loss of the 10-trip ticket was "disappointing and inadequate".
The company had replied to say that the multi-use ticket was not always punched by the drivers, which led to the loss of revenue as people used the ticket more than they should.

As for the seven-day ticket, the company said that people were fully aware there is no Sunday service when they bought the ticket.
Chairman of planning at the council Cllr Nick Dibben said the bus company's response was "just not good enough" and the council would continue with its quest for improvements to the service.
He said: "The planning committee discussed the issue when we met last week. We know that the public are far from happy about the changes imposed by Stagecoach and the main one is the disappearance of the 10-trip ticket.

"The popular ticket was also very useful as it meant no one had to fumble for change, which was also of great benefit to the drivers.
"The seven-day ticket is also very misleading as it can only be used for six days in St Ives.
"As for the drivers not punching the tickets well, I have no idea to what extent they should provide training."

Cllr Dibben added: "We wrote to Stagecoach expressing all our concerns and got a short shrift reply for our trouble. However, the town council is in agreement that we will continue to press for bus service improvements."

Stagecoach managing director for Cambridgeshire Andy Campbell said the range of tickets now available to regular customers was of better value than before – and change had been unavoidable.

He said: "We took over Cavalier Contracts Ltd – otherwise known as Huntingdon and District Buses – in April this year. We had different ticket system machines and ticket values, so it was necessary to try to standardise those throughout the county. Hence the change.
"With the loss of the 10-trip ticket, passengers have been introduced to other even cheaper ones such as the town rider tickets where you can travel as often as you want for £2.50 – as well as other good-for-value tickets.
"Regular customers and school children can now get a better deal than before."
Mr Campbell added: "As for the seven-day element, well customers know when and how often they can travel when they buy it."
The managing director did say that the 10-journey ticket was something Stagecoach may re-instate in the future.
He said: "We are looking at smart cards, but definitely not as a paper ticket."